Patients

1. Benefits of Private Treatment in NHS Hospitals

Reassurance
By choosing to have your treatment as a private patient within an NHS hospital, you are assured of a comprehensive range of general and specialist medical services on-site, around the clock. There will always be a doctor who can see you in an emergency. You will have immediate access to any additional care you may need, including a complete range of diagnostic facilities.

Specialist Medical Teams
Consultants who treat private patients within the Royal Bournemouth Hospital usually have their work base at the Hospital and have developed a specialist team. There is always back-up from a wide range of on-site expert care, including specialist nurses and therapists.

Latest Technology
The hospital has the latest up-to-date clinical facilities including intensive care and high dependency units. The hospital’s equipment replacement and modernisation programme ensures that medical equipment is always technologically up to date.

Supporting the NHS
The Bournemouth Private Clinic donates the surplus generated by services provided to private patients to Royal Bournemouth Hospital. The donation of medical equipment to the Hospital supports a range of improvements which are of benefit to all patients. It is our guiding principle that no one on the NHS lists will be adversely affected by private treatment but benefit from the extra income generated.

2. Going Private in an NHS Hospital

To receive private healthcare at the Bournemouth Private Clinic/Royal Bournemouth Hospital you can:

  • Ask to be referred as a private patient to one of our consultants by your GP.
  • Ask to be referred as a private patient by your hospital consultant at any time during your NHS treatment or care.
  • Ask to be referred as a private patient when you come to A & E as an emergency.

In the majority of cases, private medical treatment often starts as a result of an NHS appointment with your GP, at which you identify your desire for private treatment. Your GP will be able to provide guidance and refer you to an appropriate Consultant specialist who will see you for a private consultation. If you contact The Bournemouth Private Clinic we will also be able to provide you with the names of three or four relevant consultants. The Consultant will normally need a referral letter from your GP before the consultation. Once this letter is received the Consultant's office will contact you to arrange a mutually convenient appointment.

If the Consultant recommends treatment which requires admission to hospital, he/she will check with the facilities at the Royal Bournemouth Hospital/Bournemouth Private Clinic for bed availability and agree a mutually convenient date with you for admission. S/he will also be pleased to discuss timescales at this time.

The Consultant’s secretary will make all the necessary arrangements for your admission and confirm the arrangements with you.

Once you have been admitted you will be under the care of your Consultant who will undertake your operation personally, supervise your post operative care and set a discharge date in conjunction with nursing and therapy staff.

3. Insured Patients

Medical insurance cover is a contract between patients and their insurer and patients are ultimately responsible for settling their account should the insurer not recognise the claim. Please be aware that you are responsible for checking your level of cover and are liable for any costs not covered by the insurers. You should, therefore, obtain pre-authorization from your insurance company who will advise you of any limits/restrictions in cover and give you an authorization number.

At the time of admission you will be asked to sign an agreement to pay form. You will be asked to provide details of your insurance policy and pre-authorization number. By signing this form you are agreeing to make good any shortfall in the reimbursement of your medical costs by your insurers.

4. Self-funding Patients

Many patients without insurance opt to fund their own private treatment. For some procedures it is possible to choose a fixed cost package which enables you to know the total cost before you start your treatment.

At the time of admission you will be asked to sign an agreement to pay form. This is a legally binding document and by signing this form you are agreeing to pay for your treatment. You will be sent an invoice for your treatment which you are requested to pay within 14 days of the date of invoice. Payment may be made by debit or credit card, cheque or banker’s draft. If you choose to pay by credit card, there will be an administration fee of 2.5% added to the invoice amount.

5. Company Sponsored Patients

Company sponsored patients need to supply a signed letter from their sponsor clearly accepting responsibility for payment of their account. This must happen on or before the patient’s admission. Bournemouth Private Clinic will only accept sponsorship from UK-based companies.

6. Fixed Cost Surgery

Fixed cost surgery is offered by the hospital in some areas allowing people who do not have insurance, or where the policy does not cover them for this particular procedure, to benefit from private healthcare. Please note that fixed cost surgery is offered and available for set procedures only.

By using a fixed cost arrangement you can be aware of the full cost of treatment before it starts. In general, the fixed price means there will be no additional hospital charges for the inpatient or outpatient treatment of a known medical condition once the price has been agreed.

Once agreed, the fixed cost package will include: accommodation, nursing care, operating theatre fees, pathology tests, treatment and meals given during your stay in hospital, all drugs and dressings during your stay and surgical appliances/implants. Please note the fixed cost surgery does not include: consultant’s or anaesthetist's fees; radiology or outpatient charges before or after the inpatient treatment; prescribed drugs after discharge (these will be on a private prescription); personal charges.

The price only applies if you have obtained a quote and undergone treatment within the timescale covered by the quote.

There are restrictions to Fixed Price Surgery. Your consultant will need to establish that there are no underlying medical conditions likely to give rise to complications or additional treatment. Should an unforeseen secondary problem occur this will be treated as an NHS patient unless you opt to have this as an additional private procedure/treatment programme in which case, this will be charged for separately.

The Bournemouth Private Clinic can only offer fixed price surgery on set procedures where the costs are known. There will be some treatment procedures where we are unable to offer this option due to a large variance in the price of implants/prosthetics/equipment and/or where the extent of the problem may not be known until the Consultant has commenced the operation. In these cases we will try to give you a maximum and minimum cost so you have an idea of what you could possibly be expected to pay.

The Fixed Price Agreement ends on the earliest of the following dates: The discharge date set by your Consultant; or the day you leave hospital. If you wish to stay in hospital beyond the discharge date set by your Consultant, this may be possible if the bed is not required by another patient but it will be charged for at the appropriate daily rate.

7. In Patient Accommodation

The patient experience at the Bournemouth Private Clinic is of the utmost importance to us. Our aim is to provide timely, scheduled private care that delivers not only the highest clinical quality, but access to world class diagnostics and high dependency and critical care services. We have seen unprecedented demand for private patient services here at the Bournemouth Private Clinic, with many of our consultants wishing to grow their private practice with us. We have therefore worked closely with them to design, build and create a private patient suite that exceeds the patient expectations of care the consultants wish to provide. Many of our consultants are leaders in their chosen fields.

All patients coming to the private patient suite at the Royal Bournemouth Hospital will be greeted on arrival and taken to the private patient suite, where they will be welcomed into the modern and comfortable reception area staffed by our dedicated and friendly private patient team, who are on hand to answer all your questions 24/7. All patients at Bournemouth Private Clinic benefit from a suite of large private rooms, with full en-suite facilities. All the rooms are well designed with high standards of decoration and furnishings. Satellite TV, radio and bedside telephone facilities are offered free of charge. We are also pleased to offer free parking, fast Wi-Fi and complimentary toiletries, ensuring our patients have a comfortable stay in a pleasant and caring environment. All care being delivered by our highly skilled consultants and clinical staff.